The Front Office Function Of A Hotel Tourism Essay

The Front Office Function Of A Hotel Tourism Essay The Front Office function of a Hotel is to act as the public face of the hotel, primarily by greeting hotel patrons and checking in guests. It also provides assistance to guests during their stay, completes their accommodation, food and beverage, accounts and receives payment from guests. FRONT OFFICE is the nerve center in the entire hotel operations. All the transaction passes through within this department. The Front Office Department comprise of the Reception, Guest Service Offices, Bell Services, Reservation, Operators, Executive Club, Health and Recreation Center and Business Center. The purpose of the Front Office Department is to provide guests assistance with luggage, transportation, information concerning the hotel and the city, and any other service arrangements needed during their stay. Employees of the Front Office Department often provide the first and last impression of the hotel to our guests. It is therefore vitally important that employees display a prompt and courteous attitude to all guests and demonstrate the excellence in service. The Front Office Manager who comes under the direct supervision of the director of rooms and supervises the Front Office Department. Important of Front Office Department to the Hotel Hospitality, warm welcome. Often provide first and last impression. Often have longest contact with guest. Continuity long term service, recognition of repeat guests, remember names, guest histories. Acquaint guest with hotel. Sell hotel food and beverage outlets. 1.0 Question 1 1) Front Office or Front desk (reception) is the first impression for lodging establishment. Explain in detail about the task and responsibility of the following: Front Office Manager, Assistant Front Office manager Front Desk Representative Night Auditor Cashier Reservationist Telephone Operator Support your answer by giving a Front Office organization chart adapted from a small Hotel, mid size Hotel and large Hotel. 1.2 THE TASK AND RESPONSIBILITY: 1.2.1 FRONT OFFICE MANAGER JOB SUMMARY: To manage front of the house operations of the hotel ensuring that the highest standard of service and the best possible guest experience is maintained. Be responsible of establishing and maintaining professional relationship with hotel guests and patrons. DUTIES RESPONSIBILLTIES: Manage operation of the Front desk including Cashier. Besides that, ensure that policies and procedures are complied with the highest standard of service and guest satisfaction. Review room availability status, room blockage and special requests on a daily basis through working closely with Reservations Manager and liase on all groups and FIT movements. Monitor open and close on day status to maximize room revenue and demonstrate the concept of yield management. Ensure that budget and cost effectiveness at the Front Desk is achieved. Other than that, work with Housekeeping and Engineering on daily operations regards to guestroom status. Handle guest complaints and review compliments. Review Front Desk Logbook daily to monitor all activities. Review all VIP room blocking. Supervise and train all Front Desk staff to ensure that the best guest experience is provided. Familiarize with Front Office policies and procedures and special rate programs. Participate morning briefing, or organi ze afternoon hand-over briefing daily and disseminate information to Reception team as soon as possible. Greet guests as time permits at lobby and assists Receptionist during busy period. Chair monthly Reception meeting to review performance discuss existing problems for improvement. Approve duty roster prepared by Chief Receptionist and revise if necessary. Always conduct your job with concern for the environment and its resources. Where practical and possible, REDUCE use of items, RE-USE whenever possible, and RECYCLE those items that can be. Perform all duties, other than the above as requested by the hotel policies and/or his/her direct supervisor. 1.2.2 ASSISTANT FRONT OFFICE MANAGER JOB SUMMARY: Job purpose of Assistant Front Office Manager is to provide guidance and leadership as the Asst. Front Office Manager, ensuring the delivery of consistent quality customer service. DUTIES RESPONSIBILLTIES: Assist in the day-to-day operation of the hotel front office. Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels. Assign, coordinate, and supervise work activities of Front Desk Agents. Ensure work is completed to include, shift closings, room deposits, refunds and rebates. They also must train and develop Front Desk Agents. Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures. Prepare and conduct Front Desk meetings and resolve issues. Besides that, perform house counts and review daily arrivals, identify potential problems with rooms ¿Ã‚ ½Ã‚ ¿Ã‚ ½ activity and take appropriate action. Provide information and direction to staff to achieve 100% occupancy. Review and resolve dispute accounts and Housekeeping discrepancies and prepare a shift briefing to communicate activities, short take training, and any problems and/or special information to the next shift. Perform check-in and ou t procedures. Lastly, take personal responsibility for correcting customer service problems. 1.2.3 FRONT DESK REPRESENTATIVE JOB SUMMARY: Job purpose of Front Desk Agent is to perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions DUTIES RESPONSIBILLTIES: Provide quotes for room rates and up-sell the guest when possible and assist in coordinating the Front Desk and the Housekeeping Department. Verify that the correct charges and credits are posted to the corresponding guest folio and collect payment for charges on the guest folio. Besides that, ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. Responds to guest inquiries. Provide administrative, reception and program support to management and staff .Manage phone activity including providing general knowledge to callers. Manage walk-in traffic. Sign in guests as needed. Smile and greet customers in a welcoming manner. Lastly, they also must register and assign rooms to guest and resolve guest complaints within scope of authority; otherwise refer the matter to the management. 1.2.4 NIGHT AUDITOR JOB SUMMARY: Responsible for reconciling hotel paperwork, posting to guest accounts, closing the day, greeting all guests in a pleasant, courteous and enthusiastic manner while registering guest information and settling guest accounts for the Hotel. DUTIES RESPONSIBILLTIES: Audit hotel paperwork to ensure the day has balanced Posts room charges and taxes to guest accounts. Then they must, verify all account postings and balances. Verifies all hotel paperwork is correct and balanced. Runs preliminary reports. Processes no shows and close of day. Stocks the front desk with daily supplies. Besides that, register arriving guests while implementing TRC service standards. Settle guest accounts with the ability to make good business decisions regarding discounts. Must be knowledgeable in making reservations. Greet guests and provide door service and bell/valet service when needed. Ability to operate multi-line phone. Provide guests with information on local attractions. Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service. Remains current on room rates, room availability and emergency procedures. Remains current on groups and property events. Direct workflow of Guest Service Attendants regarding guest luggage and amenity needs. Furthermore, ensures management is aware of guest special requests or needs. Ensures guests ¿Ã‚ ½Ã‚ ¿Ã‚ ½ profiles are properly noted in the Micros Property Management System for action by the appropriate hotel department prior to check-in. Maintain appearance standards as outlined in departmental and TRC policies. Provide information and explain Players Club benefits, property amenities marketing programs to our guests. Provide courteous service to our guests and be cordial to all Team Members. Lastly Communicate effectively both orally and in writing and. Maintain a good attendance record. 1.2.5 CASHIER JOB SUMMARY: Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks. DUTIES RESPONSIBILLTIES: Receive payment by cash, check, credit cards, vouchers, or automatic debits.. Compile and maintain non-monetary reports and records.. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Post charges against guests ¿Ã‚ ½Ã‚ ¿Ã‚ ½ or patients ¿Ã‚ ½Ã‚ ¿Ã‚ ½ accounts. Offer customers carry-out service at the completion of transactions. Answer customers ¿Ã‚ ½Ã‚ ¿Ã‚ ½ questions, and provide information on procedures or policies. Cash checks for customers. Weigh items sold by weight in order to determine prices bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment. Sort, count, and wrap currency and coins. Process merchandise returns and exchanges. Pay company bills by cash, vouchers, or checks and request information or assistance using paging systems. Stock shelves, and mark prices on shelves and items. Calculate total payments received during a time period, and reconcile this with total sales. Compute and record totals of transactions. Sell tickets and other items to customers. Keep periodic balance sheets of amounts and numbers of transactions. Issue receipts, refunds, credits, or change due to customers lastly, count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. 1.2.6 RESERVATIONIST JOB SUMMARY: A reservation agent serves an important role in providing information to customers by use of telephone and other communication media. Reservation agents can be employed by various agencies involved in reserving travel places for travelers. The information that agencies provide relates to fare details, tours, schedules, meals, and other important issues that affect clients. Reservation agents can book places for the client through online transactions. As such, they must be well equipped with computer skills. Reservation agents can contact clients through telephone conversation and back them up with a variety of reservation software on computers. The agents work on schedules that vary greatly with shifts that ensure that the agency ¿Ã‚ ½Ã‚ ¿Ã‚ ½s offices are open 24 hours a day. DUTIES RESPONSIBILLTIES: Giving answers to enquiries by clients and advising them accordingly regarding bookings and reservations. Assisting customers who encounter problems in obtaining booking or operating self service equipment and walking around with clients and ensuring that they secure whatever services they are in need of. Ensuring that clients have access to various services without a hitch. Getting information about areas of interest in order to target more clients in particular seasons. Lastly making arrangements for clients ¿Ã‚ ½Ã‚ ¿Ã‚ ½ travel programs. Helping clients to fill in reservation forms. 1.2.7 TELEPHONE OPERATOR JOB SUMMARY: Telephone operator job is to answer telephone calls, greeting callers with a positive, clear voice, answering general questions about the hotel and transferring callers to other departments. DUTIES RESPONSIBILLTIES: This individual will create relationships with the guests that lead to Renaissance and property loyalty. This individual serves as the main point of contact for all guest requests and needs. The individual is responsible for answering calls, recording the guest requests and then pursuing the issue to a resolution and then, .the individual must exhibit courteous hospitality at all times and fully own each guest issue. When in communication with the guest, the individual must be proactive in every area, including offering additional services. Lastly, most importantly, the individual must coordinate the response to the guest issue and then follow-up with the guest to ensure satisfaction with the result. 1.3 CONCLUSION As conclusion, this assignment to know different organizational structures in hotels, update and develop procedures necessary to practice in all aspects of fire, health and safety in the hotel workplace, providing effective leadership in the role of receptionist, inform and instruct trainee receptionist in a positive attitude to the responsibilities and duties of front office, an overview of job opportunities and progression, interpret job descriptions and process applications. Small hotel Medium hotel Large hotel 2.0 QUESTION 2 2) Front office staffs must have certain skills to attract guests during the first impression. Write about Front Office staff skill in guest relations. 2.1 INTRODUCTION The Front Office Department comprise of the Reception, Guest Service Offices, Bell Services, Reservation, Operators, Executive Club, Health and Recreation Center and Business Center. The purpose of the Front Office Department is to provide guests assistance with luggage, transportation, information concerning the hotel and the city, and any other service arrangements needed during their stay. Employees of the Front Office Department often provide the first and last impression of the hotel to our guests. It is therefore vitally important that employees display a prompt and courteous attitude to all guests and demonstrate the excellence in service. 2.2 FRONT OFFICE STAFF SKILL: Firstly, the front office staff should have a good personality, well dressed and neat. Individuals who well dress suggest power and status; therefore, the first impression is only part of creating a positive relationship between the hotel and the customers. According to Fitzsimmons and Fitzsimmons (1998 1994) presented that the front office staff must present an impeccable outward appearance to customers. Secondly, the staff should be competent. They should know basic product knowledge, type of rooms and hotel facilities in the hotel. As Binham; Lampola; Murray (1982: 17) suggested that front office staff should know many types of rooms and explain each type of rooms which are single rooms, double rooms, twin rooms, suites, connecting rooms and adjoining rooms. Thirdly, the guests may have different accents in English and some words are difficult for front office staff to understand due to the different countries, particularly, for the reservations or the operators who deal with customers by phone. White and Beckley (1988) mentioned that front office staff should use alphabetic system which is similar to the system that used by travel agents and airlines. Tanpipat (1994) suggested an alphabet to be used, for example, M for Mike, N for Nancy, P for Peter. Moreover, White and Beckley (1988: 51) pointed out that when telephone operators answer the telephone, they should identify themselves, announce the name of the hotel, with the addition of  ¿Ã‚ ½Ã‚ ¿Ã‚ ½Good morning ¿Ã‚ ½Ã‚ ¿Ã‚ ½ or  ¿Ã‚ ½Ã‚ ¿Ã‚ ½Good evening ¿Ã‚ ½Ã‚ ¿Ã‚ ½ with the appropriate intonation. The additional words,  ¿Ã‚ ½Ã‚ ¿Ã‚ ½May I help you? ¿Ã‚ ½Ã‚ ¿Ã‚ ½ will give the impression of willingness to serve, which is all important in hotel. Conclusion In conclusion, front office staff should make their guests happy and satisfied. As keys to the guest satisfaction driver, the front office staffs are critical to the continued success of the hotel. They offer constant guest interaction, with the most diverse operating exposure in the hotel. The important thing, the front office staff will also reflect the image of the hotel to the customers and they have a keen sense to anticipate the guests, needs and exceed their expectations.

Outsourcing Customer Service Essay

Outsourcing Customer Service Executive Summary The choice to outsource company’s relations with their customers is a choice many businesses are making. With the costs of labor more than a quarter of the rate an average customer service representative makes in the United States (U. S. ), large companies are making the choice to offshore some, or the entire company’s customers service departments to other countries. To many of these companies, the benefits are out weighing the issues relating to outsourcing in general. Breaches of security and customer satisfaction are some of the problems businesses are facing when making the choice to offshore. Are cutting costs more beneficial than customers losing faith in the products of the company? Outsourcing Customer Service Outsourcing is a business practice that is used around the world. This paper will describe the business case for a company to outsource some of its operations, and the risks that are weighed when choosing to outsource. What impacts those decisions have on the company and its customers will also be discussed. A Background on Outsourcing Outsourcing customer service overseas involves hiring another company abroad to take over either some or the entire customer support department. Outsourcing has become a growing trend today. Many large American, European, and British corporations are eager to cut costs by off shoring customer service jobs to foreign firms for significantly lesser wages. Why Outsourcing? Some of the objectives a company will accomplish by outsourcing jobs to foreign firms are cost savings, having 24 hour customer service, and a centralized service center. Each of these points does however come at a price, and will sometimes outweigh the benefits. Saving money has been the greatest reason companies have chosen to send the majority of their customer service departments to other countries. The thought of cheap labor is enticing to many businesses when making the choice to off shore. The average call center graduate, usually holding a bachelor’s degree (BA) earns 3,000 rupees a week, which is the equivalent of 67 U. S. dollars (Aspden, 2006). To facilitate the need to off shore, construction of office space is taking 10 months to complete instead of the normal 18 months in Bangalore, India. Each month over 40 companies make the decision to outsource Information Technology (IT), back-office and customer service departments to India, and other countries. To fight the onslaught of new business, India has setup second tier cities to handle the overflow of demand and establish call centers such as Pune, Kolkata, and Jaipur, just to name a few. These cities in India are growing quickly to accommodate the need for outsourcing, while slowly loosing the foothold on the market due to the increases in pay. With other countries such as China, Hungary, and the Philippines competing for lower wage work, India may loose almost half it’s market share by 2007 (Aspden, 2006). However, companies are finding out that there are hidden costs involved with the outsourcing of customer service. A growing trend of customer dissatisfaction is causing major corporations to reconsider the outsourcing of its services. In a recent survey of pension policy holders in the United Kingdom (U. K. ) it was found that 75% would leave their current provider if they experienced bad customer service (Pfeffer, 2006). Mega corporations such as Dell, Capitol One, and JP Morgan all made an attempt to outsource customer service and all reversed course. Evidence is mounting that good customer service is pivotal in a company’s retention of customers. A 2005 Gartner study predicted that 60% of organizations that outsource customer-facing processes will see significant numbers of frustrated customers switching to competitors (Pfeffer, 2006). Even call centers in the United Kingdom (U. K. ) have reverted calls back to their own soil due to customer complaints, with the majority of those companies vowing to keep call centers in the U. K. (Kivlehan, 2005). The corporate mentality towards outsourcing is far understated as companies see the business case for the moves, assuming that customers do not pay attention to dialect and local customs. After years of wondering what all those fiber-optic cables laid around the earth at massive expense in the late 1990s would ever be good for, we finally have an answer: They are good for enabling call-center workers in Bangalore or Delhi to sound as if they are next door to everyone. Broadband’s killer app, it turns out, is India (Fox, 2003). Risk Management

Use the French Faire to Build Castles in the Air

The French verb faire  means  literally  to do or to make and is used in many idiomatic expressions. Learn how to build castles in the air, turn a deaf ear, act like a child and more with these expressions using faire.2 et 2 font 4 (math)2 plus 2 equals 4faire infinitive (causative)1) to cause something to happen  Ã‚  Ã‚  Le froid fait geler leau.  Ã‚  Ã‚  Cold makes water freeze.2) to have something done  Ã‚  Ã‚  Je fais laver la voiture.  Ã‚  Ã‚  Im having the car washed. faire beau or mauvais  (weather expressions)il fait beau or  il   fait beau tempsto be nice weather;  Ã‚  its nice out; the weather is fine/niceil fait mauvais or il fait mauvais tempsto be bad weather; its bad out; the weather is bad/nasty faire 5 kilomà ¨tres, 3 heuresto go 5 km, be on the road for 3 hours faire acte de prà ©senceto put in an appearancefaire à   sa tà ªteto act impulsively, to have ones wayfaire attention à  to pay attention to, watch out forfaire bon accueilto welcomefaire cadeau des dà ©tailsto spare the detailsfaire de la peine à   quelquunto hurt someone (emotionally or morally)faire de la photographieto do photography as a hobbyfaire de lautostopto hitchhikefaire demi-tour (figurative)to make a U-turn; do an about-facefaire des bà ªtisesto get into mischief faire une bà ªtiseto do something stupid faire des chà ¢teaux en Espagneto build castles in the air faire des coursto give classes, lecturesfaire des à ©conomiesto save up; to save money; to economizefaire de son mieuxto do ones bestfaire des progrà ¨sto make progressfaire des projetsto make plansfaire du bricolageto do odd jobs; to  putter aroundfaire du lard (familiar)to sit around doing nothingfaire du sportto play sportsfaire du thà ©Ãƒ ¢treto be an actor; to do some actingfaire du violon, pianoto study violin, pianofaire dune pierre deux coupsto kill two birds with one stonefaire face à  to oppose; to face up tofaire fito scornfaire jour, nuitto be daytime; to be nighttimefaire la bà ªteto act like a foolfaire la bise, le bisouto kiss hellofaire la connaissance deto meet (for the first time)faire la cuisineto cookfaire la grasse matinà ©eto sleep in; to sleep latefaire la lessive; faire le lingeto do the laundryfaire la moue; faire la tà ªteto pout; to sulkfaire la queueto stand in line; to line upfaire la sourde oreilleto turn a deaf earfaire la tà ªteto sulkfaire l a vaisselleto do the dishesfaire là ©cole buissonnià ¨re  Ã‚  to be truant; to play hooky  from schoolfaire le jardinto do the gardeningfaire le litto make the bedfaire le marchà ©,  faire les achats  to do the shoppingfaire le mà ©nageto do houseworkfaire lenfantto act like a childfaire le pontto make it a long weekendfaire les bagages, faire les valisesto packfaire les carreauxto do the windowsfaire les coursesto run errands / to go shoppingfaire les quatre cents coupsto sow ones wild oats, get in trouble, lead a wild life   The list of French expressions with the irregular verb faire  continues.  faire le tour deto go / walk aroundfaire lEuropeto travel to / visit Europefaire lidiotto act the foolfaire le singeto act the foolfaire mal à   quelquunto hurt someonefaire part de quelque chose  Ãƒ   quelquunto inform someone aboutfaire partie deto be a part offaire peau neuveto turn over a new leaffaire peur à   quelquunto frighten someonefaire plaisir à   quelquunto please someonefaire preuve deto display a quality / virtuefaire sa toiletteto get up and get dressed, to wash upfaire savoir quelque chose  Ãƒ   quelquunto inform someone of somethingfaire semblant de faire quelque choseto pretend to do somethingfaire ses adieuxto say good-byefaire ses amitià ©s à   quelquunto give ones regards to someonefaire ses devoirsto do homeworkfaire ses à ©tudes à  to study atfaire son bacto study for the baccalaureatefaire son droitto study for a law degreefaire son litto make ones bedfaire son possibleto do ones bestfaire suivre (ses lettres)to forward (ones mail)faire toute une histoire de quelque choseto make a federal case of somethingfaire un beau coupleto make a nice couplefaire un cadeau à   quelquunto give someone a giftfaire un clin doeil à  to wink atfaire un coursto give class(es) / to lecturefaire un temps de Toussaintto have grey and gloomy weatherfaire une bà ªtiseto make a blunder; do something  stupidfaire une croix dessusto give up on / kiss something  goodbyefaire un demi-tourto do a U-turn, an about-turnfaire une drà ´le de tà ªteto make a strange / funny facefaire un fromage (de)to make a big stink / fuss (about)faire une fugueto run away from homefaire une gaffeto blunder, make a mistakefaire une malleto pack a trunkfaire une partie deto play a game offaire une promenadeto take a walkfaire une promenade en voiture  to take a ridefaire une questionto ask a questionfaire une rà ©clamationto make a complaintfaire une visiteto pay a visitfaire un tourto take a walkfaire un tour en voitureto take a ridefaire un voyageto take a tripfaire venir leau à   la boucheto make ones mouth water(click the numbers below to read the other pages of this lesson and learn more expressions with faire)Faire conjugations | All about faire Article Edited by  Camille Chevalier Karfis The French verb faire literally means to do or to make and is also used in many idiomatic expressions. Learn how to build castles in the air, turn a deaf ear, act like a child, and more with this list of expressions with faire.Laccident a fait 5 victimes.Five people were killed in the accident.Aussità ´t dit, aussità ´t fait.No sooner said than done.Cela / Ça fait un an que...Its been a year since...Ça fait mon affaireThat suits me just fine, thats just what I needÇa lui fera du bien.That will do him / her some good.Ça me fait froid dans le dosThat gives me the shiversÇa ne fait rienThats OK, it doesnt matter.Ce film a fait un tabacThat movie was a hitCest bien fait pour toi  !It serves you right!Cest plus facile à   dire quà   faire.Easier said than done.Cette pià ¨ce fait salle comble.This play draws a full house.Les chiens ne font pas des chatsThe apple doesnt fall far from the treeComment se fait-il ...?How come ...?Fais gaffe !Be careful! Watch out!Fai s voirShow me, Let me seeFaites comme chez vous.Make yourself at home.Il fait encore des siennes.Hes up to his old tricks again.Il fait toujours bande à   part.He always keeps to himself.Il le fait à   contre-coeurHes doing it unwillingly(Il ny a) rien à   faire.Its hopeless, no use insistingIl te fait marcherHes pulling your leg.la goutte qui fait dà ©border le vasethe straw that broke the camels backUne hirondelle ne fait pas le printemps (proverb)One swallow doesnt make a summerOn a fait une nuit blanche.We pulled an all-nighter.Que faire  ?What is to be done? What can we do?Que faites-vous dans la vie  ?What do you do for a living?Quel mà ©tier faites-vous  ?What do you do for a living?Quel temps fait-il  ?Hows the weather?Quest-ce que cela peut bien te faire  ?What could that possibly matter to you?Quest-ce que jai fait avec mes gants  ?  Ã‚  What have I done with my gloves?Si cela ne vous fait rienIf you dont mind.Tu as fait un beau gà ¢chis  !Youve made a fine mess of it!Tu as fait courir ce bruit.You spread this rumor.(click the numbers below to read the other pages of this lesson and learn more expressions with faire)Faire conjugations | All about faire Article Edited by  Camille Chevalier Karfis The French verb se faire literally means to become and is also used in many idiomatic expressions. Learn how to earn money, make friends, worry, and more with this list of expressions with se faire.se faire attributeto becomese faire infinitiveto have something done to / for oneselfse faire nounto make something for oneselfse faire 10 000 eurosto earn 10,000 eurosse faire à   quelque chose oseto get used to somethingse faire des amisto make friendsse faire des idà ©es, des illusionsto be fooling oneselfse faire du mauvais sangto worryse faire du souci / des soucisto worryse faire fort de infinitiveto be confident, claim that one can do somethingse faire malto hurt oneselfse faire passer pourto pass oneself off asse faire tout(e) petit(e)to try not to be noticed, make inconspicuousse faire une idà ©eto get some idease faire une montagne de quelque chose to exaggerate the importance of somethingse faire une raisonto resign oneself to somethingsen faireto worryCela / Ça ne se fait pasThat isnt done, one doesnt do thatCela / Ça ne se fera pasThat wont happenComment se fait-il que subjunctiveHow is it that... / How does it happen that...Il sest fait tout seulHes a self-made manJe men fais. (familiar)Im worried.Je ne te le fais pas dire  !Im not putting words in your mouth!ne pas se le faire dire deux foisnot to have to be told twiceFaire conjugations | All about faire | Pronominal verbs Article Edited by  Camille Chevalier Karfis

Micromanagement Management and Leadership Style Essay...

Micromanagement Submitted by Thomas Krell Prepared for MNGT 5000 Table of Contents Abstract†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦3 Introduction†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.4 The Directing Leadership Style†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦...4 Micromanagement and the Directing Leadership Style†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..6 Reasons for Micromanagement†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦6 Alternative Leadership Styles†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..7 The Participative Leadership Style†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦..8 The Delegating Leadership Style†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.9 The Transformational Leadership Style†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦9 The Transactional Leadership Style†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦10 Mitigating Micromanagement†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.11†¦show more content†¦This can result in a feeling of resentment towards management and slows the pace of work because employees must wait for the micromanager to make decisions for them. Furthermore, micromanagers do not instill leadership qualities in their subordinates. This could result in the creation of a hostile work environment between subordinates and leaders because employees do not have the appropriate space to learn and grow. A more dangerous aspect of micromanagement is being abusive towards employees. Autocratic managers should be cautious not to issue threats, yell or use abusive language towards their employees. This kind of behavior is unprofessional and could reflect badly on the reputation of the manager and lead to disruptions in the office place, a nd worse, a hostile working environment. Although considered the least desirable by most subordinates and managers alike, there is a time and a place for the directing style. For instance; if a manager is given a task in which there is not enough time to explain all of the details or if a manager has a new team or a team of inexperienced subordinates who do not have the training to accomplish goals unsupervised (FM 22-100). Directing employees does allow for maximum control by allowing managers to, â€Å"Constantly correct, guide, advise, counsel and mentor (Rao, 2008)† employees. However, the skilled managerShow MoreRelatedCase Study The Micromanagement By Bronwyn Fryer Essay example1540 Words   |  7 PagesMicromanager By Bronwyn Fryer 1. Is George guilty of micromanaging? Why/why not? Yes, George is guilty of micromanagement. Micromanagement is a management style where a manager closely observes and controls the work of subordinates. This case provides many examples of how George micromanages Shelley and her staff. 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